Since general causes like poor Wi-Fi signal can lead to this error, you can solve it with minor tweaks to your network settings. You can simply try connecting your device to a strong network. So, in this article, we have compiled simple fixes to troubleshoot the error code 42 on Disney Plus.
What Causes Error Code 42 on Disney Plus?
How to Fix Error Code 42 on Disney Plus
After identifying the causes for error code 42, we have compiled the fixes to solve it below. But before you begin, you can try a general fix for the error, i.e., restarting the app. Closing the app completely and starting it again has proven to work for some users.
Unstable Internet ConnectionPoor Wi-Fi signalEnabled IPv6 networkDisney Plus Server down
But, if you still error code even after restarting, you can check out the fixes given below.
Take Connection Speed Test and Power Cycle Router
Although your Wi-Fi signal is strong, it might not meet the requirement to stream Disney Plus. So, before you reboot the router, you can take an internet connection speed test on a web browser. If the test shows a poor result, you can power cycle your Wi-Fi router to improve your internet connection. Rebooting the router will troubleshoot internet connectivity errors and increase internet connection speed. Thus, with an established network, your Disney Plus should work fine with no error code. Check out the steps for it below.
Try Connecting to a Strong Network
If your Wi-Fi network still shows a poor signal, you can try connecting to a strong network. You can check other available Wi-Fi networks having a strong signal and connect to them. Firstly, disconnect your current Wi-Fi from the Wi-Fi settings by forgetting the network. Then, try connecting again to another network.
Reset Network
If reconnecting to another strong network still does not solve the problem, you can reset your streaming device’s network settings. It will solve all network-related errors such as lagging network, Wi-Fi disconnecting, and VPN errors. You must note that when you reset the network on your device, cellular settings, Wi-Fi, and Bluetooth connection will be set to default settings. After resetting the network, you can set up the connection again. Find out the steps for various below.
On Windows
On Android
On iOS
On Android TV
Turn Off IPv6
If your Wi-Fi is connected to an IPv6 network, you will encounter error code 42 on Disney Plus. So, you can turn off the IPv6 network and connect to the IPv4 network instead. This should solve the error.
On Windows
On Mac
Check Disney Plus Server
You will also encounter Disney Plus error code 42 due to an internal server outage. So, you can check if the server is down from their official Twitter account. Although you cannot fix such internal errors on your own, we recommend you stay updated on them.
Contact Your Internet Service Provider
You can report the problem to your Internet Service Provider if you still encounter the error while using Disney Plus. You might need professional assistance to troubleshoot connectivity errors. You can also mention the fixes you have tried.
Contact Disney Plus Support
If your Internet Service provider claims that the Internet is fine, you should contact Disney Plus Support. There might be an issue with the app itself.
